FAQ
I have a question or issue that needs attention. Who can I email?
Forgot my password and reset my password?
If you forgot your password, you can reset it by clicking HERE.
If you want to reset your password, while logged in, you can do so by clicking the "My Profile" tab. If you scroll to the bottom you will find a link to reset your password.
I have a membership, but my login isn't working.
Please click on this link to reset your password (Link)
Enter the email used to sign up for the fan club. You will receive an email with a link to reset your password.
If you need further assistance, please email [email protected]
I bought tickets to a show and now I am unable to attend. Can I get a refund or transfer my tickets to my friends?
You need to contact your original point of purchase for refund or transfer availability.
Who is eligible to win a meet & greet?
You MUST have a ticket to the show, and you must be a member of The Lonely Boys & Girls Club to be eligible to win meet and greets.
One week before the show, The Black Keys Team will select winners. If you are selected, you will receive an email with details on how to obtain your passes.
No one is guaranteed a meet & greet. Passes are non-transferable.
You can only win once per calendar year.
YOU MUST HAVE YOUR LEGAL NAME ON YOUR PROFILE TO BE CONSIDERED.
If I win a meet and greet, can I bring a guest?
Yes! Each winner receives 2 meet and greet passes which are left at Will Call along with directions on when and where the meet and greet will happen. You can pick up your envelope as soon as the venue's doors open. You must have a valid photo ID to claim your passes.
How do I request a meet and greet?
Meet and greets are awarded through a lottery system. The meet and greet is free but it does not include entry to the show. You can enter for a meet and greet by clicking HERE.
If I win a meet and greet but cannot attend, can I give my pass to someone else or transfer it to another show?
Meet and greet passes are non-transferable.
They cannot be given to another person or used at another show. This is why it’s important to only apply for meet and greets when you already have tickets to the show and know you’ll be able to attend.
How do I manage my account?
Log in at and click “My Profile”. All account settings can be found here.
How do I sign up for a The Lonely Boys & Girls Club?
To sign up for The Lonely Boys & Girls Club, visit (Link)